Terms & Conditions for buying goods online
Welcome to Bernard John online service. By placing an order using this service you are
accepting these Terms & Conditions. Please read these Terms & Conditions before placing
an order.
In these Terms & Conditions
"We" and "us" means Ballymoss Retail Ltd. Bernard John is a trading name of Ballymoss Retail Ltd.
"You" means the person placing an order.
"The contract is agreed" - by completing and submitting an electronic order form, you are
making an offer to purchase goods which, if accepted by us, will result in a binding contract.
An acceptance email from us confirms that the contract is formed.
"Working days" means all days other than Saturdays, Sundays and English statutory and
public holidays.
By using the website to buy goods online, you confirm that you are at least 18 years old, or,
if you are under 18, that you are accessing the website with the consent of your parent or
guardian. We do not sell goods to children online, but we do sell children's goods for purchase
by people over 18.
Ordering
Please see our placing an order online section for instructions on how to order.
By completing and submitting an electronic order form, you are making an offer to purchase
goods which, if accepted by us, will result in a binding contract. Please note orders will only
be despatched once we have authorisation from your payment card issuer. We will not be
liable if there is a delay, and we will not accept your order if payment is not authorised.
Certain steps must be followed for a contract to be formed, as described below. After you have
placed your order:
1. We will send you, as soon as possible, an email to acknowledge your order.
It will confirm which goods you have ordered. This email is not an order acceptance
from us.
2. When we despatch your goods from the warehouse, we will send you a confirmation
email. This means we formally accept the order, and are obliged to complete the contract.
We do not have to accept your order, and for example, we will not accept your order if:
· we do not have the goods in stock
· your payment is not authorised
· there is an error on our website regarding the price or other details of the goods
· you have cancelled it in accordance with the instructions below
We reserve the right to refuse any order.
Cancelling an order before despatch
If you change your mind after placing an order, you can cancel it at any time before we
despatch it. Please telephone us to cancel your order. You will need to give us your name
and address details, as well as your order number.
If you cancel part of an order, the postage and packaging charge is recalculated on the
price of the goods you keep. For example, if your order is for €120 worth of goods and you
then cancel a €30 item, your order total will drop below €100, and you will no longer
qualify for free Standard delivery.
Cooling off period
When you order from us online, you are entitled to a cooling off period after despatch, when
you can return your goods without any penalty. Our cooling off period is 30 days, which
includes any statutory cooling off period.
This period starts the day the contract is agreed (i.e. you receive an email from us saying
we have despatched your order) and ends 30 days after the day following delivery of the goods.
Certain items are excluded from the cooling off period guarantee, unless we are at fault.
These are personalised or engraved items.
Returning goods
Please refer to our Returns & exchanges section for details of how and where to return goods.
If you wish to return goods, you have a duty to keep them in your possession and to take
reasonable care of them until you return them. Please telephone us on 01 2958400 if you would
like to return your order and we will send you pre-paid labels so that you can return them
for free. Goods must be returned in their original condition, including immediate packaging, within
the cooling off period.
Our returns policy does not affect your statutory rights. For further information on your statutory
rights, see www.consumerconnect.ie.
* Calls are charged at local rate and may be recorded. Our lines are open 9am-4pm Monday to Friday.
We accept refunds & exchanges of pierced items in original packaging (only for the goods that are sold
online). If you would like to return your purchase please ensure the plastic bag containing your order
remains sealed. If the items have been removed from the bag or if the bag has been tampered with,
we cannot refund or exchange the item due to hygiene reasons.
Product availability
Our website only shows goods available for purchase in the Ireland, including Northern Ireland.
We are unfortunately unable to despatch goods to addresses outside Ireland & Northern Ireland.
Some goods on our website are not available to buy online but are available to buy at your
Local Bernard John Stores. These goods are indicated as such.
Pricing and payment
Prices throughout the website are quoted in Euro, and payment can only be accepted in Euro.
Prices include VAT. Packing and delivery costs will be added to the total price of your goods.
While we make every effort to ensure that the goods shown on our website are currently
available at the price shown, we cannot guarantee that this will always be the case. If goods
you have ordered are unavailable, you will be notified as soon as possible.
The price you pay is the price of the goods shown at the time you place your order, even if the
price of the goods has since changed.
Your payment card will be debited for your order on the day that we despatch your goods.
Special Offers Terms & Conditions
Free gift offers valid while stocks last.
If you return an item, under our 30 day cooling off period, with which you received a free gift,
you must return both the item you paid for and the free gift. Your legal rights remain unaffected.
Unwanted free gifts are not eligible for exchange or refund. Your legal rights remain unaffected.
Where an offer mentions that an item is reduced in price (for example, half price), the discount
will be calculated at checkout before any postage or packaging charges are applied.
