Privacy Policy

We understand that privacy is important to you, and we promise to look after your personal information.

Any personal information you provide to us will only be used and recorded in accordance with the Data

Protection Act. We will not sell any information about you to any other party.

What information do we collect from you?

We will only have information about you if you willingly provide it. The information you provide is referred

to as personal information. Please make sure you update your personal information if any of your details

change.

In order to do any of the following, you will need to provide us with certain details:

• place an order
• sign up for e-newsletters
• enter competitions
• take part in a survey (in this instance, your details will be passed to a third party for research purposes only)
• give feedback to us

The details you provide may include your name, email address, delivery address, telephone number,

credit or debit card number and the card's expiry date.

How will we use it?

We will use this information to fulfil any order and to communicate with you when necessary.

We may also use your personal information to contact you about news and offers that we think may

interest you, or to tell you if we change anything important about how the website works, or the terms

of use of the website.

If you decide at any point that you no longer wish to receive messages of this nature, please contact us

and send an email to let us know. Alternatively, click to unsubscribe at the bottom of any of the emails

 you receive.

Please note that if you telephone us, calls may be recorded for training purposes.

We may also use these details for validation checks, as outlined below.

Will we share your personal information with anyone else?

We may want to share your personal information with other reputable companies and businesses working

with us, such as our email provider. We will never release your personal details to any outside company

for mailing or marketing purposes.

Payments on the website are processed by a third party, which adheres to the privacy policy that is set out

here. We have a non-disclosure agreement with this third party, and they are certified by all the major card

issuers to hold details securely.

Validation checks

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the

issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

We may need to contact you by letter, telephone or email to verify details before we are able to process and

dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a r

egistered Credit Reference Agency which may keep a record of the information. All information provided will be

treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you,

to ensure your online shopping experience with us is as safe and secure as possible.

How long will we keep your information?

We will only keep your personal information for as long as necessary and consistent with the purpose for which

you have given it to us. Except where needed to respond to a query from you or fulfil an order, we will delete your

personal information on request by you.